Glasspoll
Art Return Policy
At Glasspoll Art, we value our
customers and strive to ensure satisfaction with every purchase. If you are not
completely satisfied with your order, we are here to assist you with our return
policy.
Eligibility
for Returns
- Time Frame: Returns are accepted within 7
days of delivery for domestic orders and 15 days of delivery
for international orders and shipping charges will be paid by customer and
we will return the Product pric only .
- Condition of the Product: Items must be returned in
their original condition, unused, and with all original packaging, tags,
and accessories.
- Non-Returnable Items: Custom-made products,
personalized orders, and items damaged due to customer mishandling are not
eligible for returns.
Steps
to Initiate a Return
- Contact Us: Email our customer support
team at support@glasspollart.com or call us at (+91) 9831583007
to request a return. Please include your order number, product details,
and the reason for the return.
- Approval: Once your return request is
approved, you will receive instructions on how and where to send the item.
- Shipping: The customer is responsible
for the return shipping costs. Please ensure that the product is securely
packed to avoid damage during transit.
Refunds
and Exchanges
- Refund Process: Upon receiving and inspecting
the returned item, we will process your refund within 7-10 business
days. Refunds will be issued to the original payment method.
- Exchanges: If you wish to exchange the
product, we will ship the replacement once we receive the returned item
and verify its condition.
Damaged
or Defective Products
If your order arrives damaged or
defective, please contact us within 48 hours of delivery with photographs
of the damaged product and packaging. We will arrange for a replacement or
refund at no additional cost to you.
Additional
Information
- Glasspoll Art reserves the
right to reject returns that do not meet our policy conditions.
- For international customers,
customs duties and taxes are non-refundable.
For any queries or concerns, please
reach out to us at support@glasspollart.com. Your satisfaction is our
priority, and we are committed to resolving any issues promptly.